This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Text Messaging Service

We have a new NHS text messaging service which allows the Practice to send out appointment and other reminders and gives you an option to cancel by reply.

Please inform the Practice if you change your mobile number so that we can ensure our records are kept up to date. If not, the Practice cannot be held responsible for messages sent to or received by the wrong person.

The practice number will appear as -  +447800008339 

 

Our Appointments System..... How Does it work?  

IMPORTANT ANNOUNCMENT

NEW APPOINTMENTS SYSTEM

From Monday 20th March 2017

Our appointments system is changing

 

From Monday 20th March 2017 we will be offering two types of appointment:

 

Morning

Walk-in-and-wait 5-minute urgent appointments

  • Patients will no longer be able to book these appointments via the telephone.
  • You will need to attend either our Main or Branch Site from 8.30am – 10.30am.
  • First-come-first-served basis.
  • As time-limited one health problem only please

 

Afternoon

Scheduled/pre-bookable 10-minute appointments

  • Patients can continue to book these appointments in advance via the telephone or online.

 

This will not affect the Nurses or Health Care Assistant Appointments

___________________________________________________________

Frequently asked questions - see below or download a copy here

 

Why?

Following the patient survey run by the Practice and The Mote PRG (Patient reference group), access to telephones was again highlighted as the main concern.   In response to this, and months of consideration and planning we are introducing this new system to help reduce the demand on the telephones and to assist the practice in continuing to provide a safe and efficient service to all our patients.

 

In addition to this other factors that have contributed to this change are:

Did not attend appointments - As a practice we have approximately 700-800 unattended appointments per month.  Wasted appointments may mean another patient who wants to see their GP is unable to due to limited availability.  

Local development - There have been new local housing developments and lack of finance/resources from the government/council to match increasing patient demand.  As a practice we must adapt to cope with the increasing workload to allow the doctors and staff to work in a safe and efficient way.   We need to change to survive in this time of economy change.

The new system aims to increase appointment availability and reduce demand for telephone access (highlighted in our PRG survey) allowing more face to face access with the doctors in surgery.

 

What will the new appointment system look like?

From Monday 20th March 2017 we will be offering two types of appointment:

Morning

Walk-in-and-wait 5-minute urgent appointments

  • Patients will no longer be able to book these appointments via the telephone.
  • You will need to attend either our Main or Branch Site from 8.30am – 10.30am.
  • First-come-first-served basis.
  • As time-limited we would only be able to deal with one health problem during these appointments.
  • Surgeries will start @ 9am. Patients will be given an appointment time and may go away and come back if they wish to, but will need to book back in when they return. 
  • Please note - if a patient is late in returning they will no longer be able to be seen and will need to return again the following day.

Afternoon

Scheduled/pre-bookable 10-minute appointments

  • Patients can continue to book these appointments in advance via the telephone or online.

 

Common Ailments

The following common ailments may be initially treated through self-management using advice from http://www.nhs.uk/Conditions/Pages/hub.aspx NHS choices and/or the pharmacist.

 

Common Ailments List

Cold & Cough symptoms/Flu/Nasal/Congestion/Temperature/Fever

Cold Sores

Conjunctivitis (‘sticky’ eye)

Constipation (short term)

Cough (for less than 3 weeks)

Cystitis

Diarrhoea (short term)

Eczema/ Contact Dermatitis/Dry Skin/Allergic Rashes

Fungal skin infections

Hay Fever / Seasonal Allergic Rhinitis

Headache/Acute Pain

Head Lice

Indigestion/Dyspepsia

Insect Bites and Stings

Soft Tissue Injury

Sore Throat

Threadworm

Vaginal Thrush

 

Please remember that inappropriate use of walk-in-and-wait 5-minute urgent appointments with common ailments without prior self-treatment prevents another patient with potentially serious condition from being assessed.  The above advice is not exhaustive but is intended to permit sensible use of these appointments.

 

How far in advance will the system run?

Patients will continue to be able to book scheduled/pre-bookable 10-minute appointments, available in the afternoon, up to five weeks in advance.  This can be done via the telephone or online.

 

Is this new system going to apply to all appointments?

No.  The new system will only apply to the Drs and our Nurse Practitioner.   

Patients will be able to continue to book appointments for the Nurses and Health Care Assistants in exactly the same way as before.

 

Thank you for your patience and co-operation during this period of change.

 

Kind regards,

Dr Stephen Meech, Dr Hannah Reece-Jones, Dr Richard Beavington, Dr Zishan Syed & Emma Couch (Practice Manager)

    

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website