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Noticeboard

Text Messaging Service

We have a new NHS text messaging service which allows the Practice to send out appointment and other reminders and gives you an option to cancel by reply.

Please inform the Practice if you change your mobile number so that we can ensure our records are kept up to date. If not, the Practice cannot be held responsible for messages sent to or received by the wrong person.

The practice number will appear as -  +447800008339 

Comments & Complaints

We hope that you find our services efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements.  If you have a comment or a complaint regarding the practice you have a number of options:

  1. Write to the practice manager, Emma Couch or
  2. Ask to speak to her in person or via the telephone on 01622 756888

 

We operate a practice complaints procedure as part of a NHS wide system for dealing with complaints.

 

If you are unhappy with this response, then you have the right to refer your complaint to the Health Service Ombudsman. Before you do that I would hope that you would come back to us to see if there is anything more that we can do to help resolve this. If you do refer your complaint to the Ombudsman she will require a clear statement of what issues remained outstanding. Referral to the Health Service Ombudsman should be made direct to the address given below:

Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank, London, SW1P 4QP

Helpline: 0845 015 4033

Website: http://www.ombudsman.org.uk/

Email: phso.enguiries@ombudsman.org.uk

 

Or you may wish to contact

NHS Complaints Advocay Service

SEAP Hastings, Upper Ground Floor, Aquilla House, Breeds Place, Hastings, East Sussex, TN34 3UY

Tel: 0330 440 9000

Email: info@seap.org.uk

Fax: 01424 204687

 

 
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