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Noticeboard

Text Messaging Service

We have a NHS text messaging service which allows the Practice to send out appointment and other reminders and gives you an option to cancel by reply.

Please inform the Practice if you change your mobile number so that we can ensure our records are kept up to date. If not, the Practice cannot be held responsible for messages sent to or received by the wrong person.

The practice number will appear as -  +447800008339 

1_Practice_Surgery_Drawing_by_Becky_-_Oct_2013.JPG

Welcome to The Mote Medical Practice

The Mote Medical practice is a five doctor, 10,900 patient practice in the south of Maidstone providing General Medical Services from its main premises at St Saviours Road.  Services are also provided from our Branch Surgery in Boughton Lane - currently closed due to Covid19

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In order to provide a full range of services registered patients may need to attend either premises, particularly for urgent care (on-the-day bookings).


**Loose Road Closure**

Your comments so far

**Patient Survey**

Due to the retirement of Dr Meech in March 2020 and the impending peak of the Covid19 pandemic, we made the decision to temporarily close our Loose Road branch at the beginning of April. Consolidating the delivery of patient services on one site has worked extremely well during the pandemic and this is something the practice wishes to further improve upon.

As a result The Mote Medical Practice is currently negotiating the sale and subsequent patient transfer of the Loose Road branch to a neighbouring practice; Greensand Health Centre.

THE LOOSE ROAD SURGERY WILL REOPEN BUT AS AN ADDITIONAL SITE FOR GREENSAND HEALTH CENTRE

We need patient feedback to help guide the process and would be grateful if you could help by completing this short survey

This survey will close on 28th August 2020

 

https://www.surveymonkey.co.uk/r/7K7GNBZ


**Change on rules regarding face coverings**

It was announced that from 24th July everyone is required to wear a face covering when entering a shop or business. This is in addition to wearing one on public transport.

If you feel you are unable to wear a mask for medical reasons you can download an exemption card by visiting:

Face coverings: when to wear one and how to make your own

Please note it is not the responsibility or the role of the surgery to issue exemption letters or certificates. Please visit the above website for more information


Please note that Dr Meech retired from the practice in March 2020. We have had to delay contacting his patients with a replacement named GP due to the coronavirus outbreak. Please be assured that patients registered with Dr Meech will be seen by one of the associate doctors.


NEW! - Call waiting times & prescription requests

Due to the volume of calls coming through to the surgery we are currently experiencing an increase in call waiting times. We are working with our telecoms provider to make improvements however can we ask that you utilise online services as much as possible

Please use our new dedicated patient email address for prescription requests

patient.g82076@nhs.net

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If you think you may have symptons of Coronavirus (Covid-19) please arrange to have a test via the gov.uk website.


We now have a Facebook page where you will find the most up to date information on our clinics and the current situation for Coronavirus - Covid 19

https://www.facebook.com/MoteMedicalPractice/


Our branch surgery in Loose  closed on 23rd March 2020.


During the pandemic our Walk-in and Wait clinics will be changing:

Our front door is closed. We have set up a temporary reception accessible from the car park.

Any patient wishing to see a doctor will need to telephone the practice, you will be asked for a contact number and a brief description of your problem. Your GP will then phone you, and if it is deemed necessary you will be asked to attend the surgery.

Prescription Requests

We have been inundated with prescription requests. 

DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION.

To order medication use one of the following methods:

  1. leave your request slip in the letter box at the surgery and collect in 48 hours
  2. use our online service (see below for registration form).
  3. We now have a dedicated email address for prescription requests ONLY, please email your request with what you require, your name and date of brith and where you would like to collect the prescription to patient.g82076@nhs.net please allow 72 hours for this service.
  4. Electronic Prescriptions -simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy.  You then collect your  medication directly from your nominated pharmacy. Allow 72 hours for this service.
  5. Loose patients can make requests at Paydens Chemist.

We  encourage everyone to use the online service , however we understand this isn’t always feasible. If you are unable to do this, you will  need to collect your prescription from the surgery.

Please DO NOT request more than one month's supply of medication as this could lead to a shortage.

NB: We have NOT made any arrangements with the council concerning any other method of ordering medication.

Many thanks for your co-operation in this matter.


Coronavirus (Covid 19) Medical Certificates

If you are or having to self-isolate due to Covid 19 and need a Med 3 certificate please call NHS 111 who will give you a Unique Reference Number (URN) and this will be accepted by the Department of Work and Pensions (DWP).


Drop In Clinic

We are holding a pre-bookable smear clinic on Wednesday 26th August in the morning, please contact the surgery to book your appointment.


Friends & Family Test Survey:

We would like your feedback for the Friends and Family Test, please give us your feedback by clicking on the link below:

Friends and Family Test


CQC Practice Rating:

We received our practice visit on Thursday 22nd September 2016 - please see the CQC website for our rating and full report.


http://childhealthwestkent.nhs.uk/


Our Online Services:

We offer an online service for our patients so you can book your appointments and order your repeat prescriptions online at your convenience.

Online appointment booking - Have the flexibility to book and cancel your appointments from home, at work or any location with internet access. You don’t need to queue at the practice, wait on the telephone and you can manage your appointments outside practice opening hours.

Request your repeat prescriptions online - Request your repeat prescriptions quickly online by logging into your account and simply ticking the appropriate boxes. You can review the progress of your repeat prescriptions and any message that the practice may have sent to you.

Access to records - View a summary from your records relating to medications, allergies and adverse reactions online, see “It’s your choice” leaflet for more details.

The practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.  This date is subject to the necessary NHS GP systems and software being available to the practice.

In order to register and use this facility you will need to complete the registration form below and take it to the surgery along with a valid form of identification, for example photo ID or your passport.Once you have registered the practice will give you the information and a ‘token’ that will enable you to create a username and password.

 

(Site updated 06/08/2020)
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